Privacy Policy

Effective date: September 23, 2026  ·  Last updated: October 28, 2026

Houses for Healing ("we," "us," or "our") is a Christian, church-supported ministry based in Abilene, Texas, that provides free lodging for families traveling for medical treatment. This Privacy Policy explains what information we collect through housesforhealing.com (the "Site"), how we use it, and the choices you have.

Information We Collect

Information you give us. When you fill out a form on our Site — such as a lodging application, a referral, a volunteer or contact form, or a newsletter sign-up — we collect the information you choose to provide. This may include your name, phone number, email address, mailing address, and details about your stay or your need for lodging. Lodging applications may include limited information about a medical treatment or hospital stay so we can serve you.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect basic technical information, such as your browser and device type, the pages you visit, the website that referred you, and general location (city/state level). This is collected using cookies, pixels, and similar technologies.

Donations. Online donations are processed by our third-party donation platform (Donorbox). We do not receive or store your full payment card information. Your donation is also subject to that provider's privacy policy.

How We Use Information

• To respond to your questions and process lodging applications and referrals.
• To coordinate lodging, volunteers, prayer requests, and related ministry services.
• To send updates or newsletters you have requested (you can unsubscribe at any time).
• To understand how visitors use our Site and to improve it.
• To share our ministry with people in our community through online advertising, as described below.

Advertising and the Meta Pixel

We use the Meta Pixel, a tool provided by Meta Platforms, Inc. (Facebook and Instagram). The Meta Pixel uses cookies and similar technologies to record visits to pages on our Site. This helps us measure how well our Facebook and Instagram posts and ads work and to show our ministry's messages to people who have visited our Site. Meta may collect or receive information from our Site and use it according to its own Privacy Policy.

We do not send the contents of our forms, lodging applications, or any medical information to Meta or to any advertiser.

You can control the ads you see on Facebook and Instagram in your Meta ad preferences. You can also opt out of interest-based advertising from many companies at optout.aboutads.info, or block or delete cookies in your browser settings.

Site Analytics

We may use Google tools (such as Google Analytics, through Google Site Kit) to understand how visitors use our Site. Google's use of this information is governed by the Google Privacy Policy. You can opt out of Google Analytics using the Google Analytics opt-out browser add-on.

Other Services on Our Site

• Email newsletter. Newsletter sign-ups are handled by Constant Contact. You can unsubscribe at any time using the link in any email.
• Spam protection. Our newsletter sign-up is protected by Google reCAPTCHA, which may collect device and usage information to tell people from automated programs. The Google Privacy Policy and Terms of Service apply.
• Videos and maps. Some pages show YouTube videos (in privacy-enhanced mode) and a Google map. These services may set their own cookies when you play a video or use the map.
• Forms on this Site. When you send a lodging application, volunteer form or contact form, a copy is kept securely in our website administration area and emailed to our office so we can respond.

How We Share Information

We do not sell or rent your personal information. We share information only:

• With trusted volunteers, partner churches, and staff as needed to provide lodging and ministry services to you;
• With service providers who help us run the Site, forms, email, donations, and advertising, and only for those purposes;
• When required by law, or to protect the safety of our guests, volunteers, or the public.

Keeping Information Secure

We take reasonable steps to protect the information you share with us. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. A parent or guardian may apply for lodging on behalf of a family.

Your Choices

You may ask us to review, correct, or delete personal information you have given us, or to stop sending you emails, by contacting us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date above.

Contact Us

Houses for Healing
3065 Hickory St., Abilene, TX 79601
Mailing address: PO Box 2320, Abilene, TX 79604
Phone: (325) 673-HOPE (4673)
Email: caring@houses4healing.com